Shipping

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UPS GROUND shipping takes 1-4 business days within the 48 contiguous states depending on location. For example Illinois: 1-2 business day; New York: 2-3 business days; California: 4-5 business days, Florida: 3-4 business days. 

Shipping options are:

  • Ground shipping within the 48 contiguous states by UPS, FedEx or USPS is a flat rate shipping of $9.95 with delivery in 1-5 business days according to delivery location. 
  •  Please note: some heavier, larger or made to order items are custom quoted for shipping as indicated in the product listing.
  • Shipping to Hawaii and Alaska ($23.95-$28.95 based on item(s) weight/quantity) is by UPS or USPS Priority Mail. (Please note that a small number of larger and/or heavier items do no qualify for the Flat rate or FREE Shipping offer).
  • 3-Day Shipping ($39.95) with anticipated 3 business day delivery within the 48 contiguous states;
  • 2-Day Shipping ($49.95) with anticipated 2 business day delivery within the 48 contiguous states;
  • Next Day Shipping ($69.95) with next business day delivery within the 48 contiguous states (Hawaii and Alaska are shipped by Priority Mail).
  • Expedited Shipping: Please note that effective 01/01/24, "Overnight" is now the only UPS guaranteed delivery service.
  • Expedited shipping (3-Day, 2-Day, Next Day) for heavier, larger or more valuable items is usually custom quoted.
  • Standard Freight shipping for custom or made to order items provides liftgate with Curbside Delivery only. If Freight shipping with Inside Delivery is purchased, the freight carrier and Maclin Studio DBA Mackintosh Design will not be held liable for damages or injury to persons or property resulting from Inside Delivery services performed by the carrier. A 25% restocking charge applies to special order or custom items.

International Shipping:

  • Shipping to Canada ($49.95) is by UPS. With estimated delivery in seven to fourteen days. (Please note that a small number of larger and/or heavier items do no qualify for the Flat rate offer. Weight and Dimensions restrictions may apply - if so we will notify you before processing those orders).
  • World wide shipping ($69.95) is by UPS or USPS International Priority Mail. With estimated delivery in seven to fourteen days. (Please note that a small number of larger and/or heavier items do NOT qualify for the Flat rate Shipping offer). Weight and Dimensions restrictions may apply - if so we will notify you before processing those orders).
  • We will always notify you for your prior approval of any additional shipping charges or if there are country specific import restrictions before proceeding with the order. (Please note that International Mail final delivery is dependent on your local postal services. Once the item is in your country, you will also be responsible for any tariffs, customs and excise duties, or import fees that may apply).

Almost all the items we offer on Mackintosh Design are stocked here at Maclin. Orders received by Midnight Central Standard Time, usually ship out on the next business day except for a few custom or made to order items where otherwise indicated on the item page. As soon as you place your order, you will receive an email order confirmation, followed by a second email when your order goes out with shipping details. Our Midwest location means fast delivery throughout the U.S.

Return Policy (non-defective products)

Please return the merchandise (in the case of wearables, they should of course be unused) in original manufacturer packaging and shipping carton within 90 DAYS of receipt for a prompt and courteous exchange or refund, whichever you prefer. Please insure your return shipment (lost or damaged shipments are the responsibility of the sender). Refunds do NOT include original or return shipping charges. When you receive free shipping, Mackintosh Design is paying shipping costs on your behalf. Return of products voids the free shipping offer. Refunds will be less than actual shipping fees incurred by Mackintosh Design. Exchanges within this time frame and inside the contiguous United States are shipped at no charge. Additional shipping charges would apply to international exchanges. A 25% restocking charge applies to customized and special order items (made to order).

Please note: items that are returned beyond the standard 90 day return period may qualify for a store credit as long as the item is in a new and undamaged condition, with full manufacturer packing and is still offered on the website.

Refund Policy (Manufacturer Defect)

While a number of our products include a limited manufacturer warranty, Maclin Studio will refund, repair or replace at no charge any product or part of a product that proves defective under normal use and conditions within 90 DAYS of receipt of goods. In cases beyond 90 DAYS where a manufacturer's limited warranty is applicable and extends beyond 90 DAYS, contact the manufacturer directly. This policy applies to manufacturer defects only and not items damaged in shipping, which must be reported within 5 business days of receipt.

Items Damaged in Shipping

We ask that you please inspect your order immediately upon delivery. Any damage in shipping MUST be reported by email within 5 business days of receipt. (This policy is waived during the November-December Holiday season for gift items). Please retain all original packaging materials and do not discard until advised otherwise. Regrettably, we will not be able to process claims for damaged goods if the original packaging materials have been discarded. Do not ship the item back to us. We will arrange for the carrier to collect it if necessary. 

Special Order and Custom Items

Returns for the small number of Special Order and Custom Items (made to order) are subject to a 25% restocking fee. Items purchased specifically for special events such as film or television shoots are subject to a no return policy.

Thanks for visiting Mackintosh Design. If you have any other questions, please email us at info@mackintoshdesign.com. We'll be happy to be of assistance.